Billing, Cancellation, and Refund Policy

Basic is a three-month access pass for the RoleProof web workflow: cloud-saved resume matching, resume export, job alerts, Career Coach results, and application tracking. RoleProof browser assistant and AIBAOBAO local robot may be offered as optional bonus products, but the supported paid product is the RoleProof web workflow. Career Coach Credits granted with a purchase remain associated with the account, but using paid Coach features requires active paid access. Pricing and feature availability may change for future purchases.

• If a recurring billing option is shown at checkout in the future, users can cancel future renewals through the billing management flow when Stripe billing is available for the account.
• Basic access stays available until the end of the current paid access period unless the payment is refunded or reversed.
• If payment infrastructure is unavailable or misconfigured, contact support for manual assistance.

• Basic purchases are generally non-refundable once Career Coach Credits are used, AI results are generated, resume exports are downloaded, or optional bonus tools are accessed.
• We may review refunds for duplicate charges, accidental purchases with no credits used, proven inability to access the product, service issues we cannot resolve within a reasonable time, or cases where a refund is required by law.
• We do not provide refunds because a user did not receive interviews, job offers, employer replies, or a specific employment outcome.
• Free previews, job counts, and recommendation quality can vary because official job sources change independently of RoleProof.
• RoleProof and AIBAOBAO are optional bonus products and are not separate paid products with guaranteed troubleshooting, browser or OS compatibility, code signing, store approval, or future updates.
• Unused Career Coach Credits remain associated with the account for future access, subject to the account's paid-access requirements and current product terms.
• Refund requests must include the account email, payment date, and reason for review.